We have compiled a listed of frequently asked questions and hope it will help address some of your thoughts. If you are unable to find the answers you are looking for, feel free to call, email or contact us through the online form.

Can I add a personalized gift message with my purchase?

Yes, we can include a small card for you to write your gift message to your loved one. The Draco Diamonds card is available in pink and charcoal, just let us know which one you prefer when you collect your jewellery!

What should I consider when purchasing diamonds?

There are many aspects to consider. You can visit our blog to read some buying tips, especially the articles on Diamond 4Cs (Cut, Colour, Clarity, and Carat). Or if you prefer to have a chat with us directly, you can call or email us to schedule a Draco Diamond ring consultation.

How can I schedule a Draco Diamond ring consultation?

A Draco Diamond ring consultation is a personalized session where we will go through all the aspects of a diamond or precious gemstone ring. We can also conduct an OnDemand 3D-CAD customization to help you visualize any ring designs you have in mind. You can call or email us to make an appointment.

Are the diamonds certified?

The Diamonds from Draco Diamonds are all certified by the Gemological Institute of America (GIA).

Is engraving service available at Draco Diamonds?

Yes, laser engraving is available as a free add-on service with any purchase. The number of letters or size of the image is dependent on the fine jewellery.

May I have a non-Draco item engraved at Draco Diamonds?

Yes. However, engraving on a non-Draco item is chargeable.

How do I care for my diamond?

Basic care can be done at home. Check out this article for a step-by-step guide. We recommend bringing the jewellery back to us for care and maintenance at least once a year to shine the diamonds and precious gemstones. At the same time, we will inspect to ensure that they are still firmly secured.

Can I customize my diamond ring or other jewellery?

Yes, there are 2 methods of customization at Draco Diamonds. First, you can select and use one of our base design to customize your ideal ring design. Second, if you have a design in mind that is unique, share it with us and we will create a 3D prototype for you. In both methods, we can conduct an OnDemand 3D-CAD customization to help you visualize the end state of your diamond ring.

How long does it take to create a customized jewellery?

The design phase ranges from 1-4 weeks, depending on the number of alterations. Upon confirmation of design, you can collect your customized jewellery approximately 2 weeks later.

Do other websites or stores sell authentic Draco Diamonds merchandise?

No other websites or stores sell authentic Draco Diamonds merchandise.